Return Policy

At Nazifa Fashion House, we are committed to ensuring your satisfaction with every purchase. If you are not entirely satisfied with your order, our Return Policy outlines the steps for returning products and receiving a refund or exchange.

1. Eligibility for Returns
To be eligible for a return, please ensure that:

  • The item was purchased within [specify timeframe, e.g., 7 days] of delivery.
  • The product is unused, unwashed, and in its original condition, including tags and packaging.
  • Items that are damaged, worn, or altered after delivery will not be accepted.

2. Non-Returnable Items
The following items are not eligible for return:

  • Discounted or clearance items.
  • Items labeled “Final Sale.”
  • Customized or personalized products.

3. Return Process

  1. Request a Return: To initiate a return, contact our customer service team . Please provide your order number and reason for return.
  2. Prepare the Product: Ensure the item is securely packed in its original packaging, including any accessories, tags, or documentation.
  3. Ship the Item: Send the product to our return address provided by customer service. Please note that return shipping costs are the responsibility of the customer unless the item received was incorrect or defective.

4. Refunds
Once we receive and inspect the returned item, you will be notified of the refund approval or rejection. Approved refunds will be processed through the original payment method within 5–10 business days. Ineligible items will be returned to the sender at their expense.

5. Exchanges
If you wish to exchange an item, please specify your desired replacement when contacting our customer service team. Exchanges are subject to stock availability. If the exchange is unavailable, a refund will be issued.

6. Damaged or Incorrect Items
In the rare case that you receive a damaged or incorrect item, please contact us within 24 hours of delivery. We will provide a replacement or refund, including return shipping costs, after confirming the issue.

7. Contact Us
For questions or assistance regarding returns, please reach out to our customer service team.