Q1: How do I place an order?
A: To place an order, browse our product catalog, select the items you wish to buy, and add them to your cart. Once you’re ready, proceed to checkout, where you’ll enter your shipping and payment information.

Q2: How long does delivery take?
A: Delivery typically takes 2–5 business days within Bangladesh, depending on your location. You will receive an estimated delivery date at checkout and a tracking number once your order is shipped.

Q3: How much does shipping cost?
A: Shipping fees vary based on your location and order size. The exact shipping cost will be displayed at checkout.

Q4: Can I track my order?
A: Yes, once your order is shipped, you will receive an email with a tracking number and instructions on how to track your package.

Q5: What payment methods do you accept?
A: We accept various payment methods, including credit/debit cards, mobile banking (like bKash, Nagad), and cash on delivery in select locations.

Q6: Is my payment information secure?
A: Yes, we use SSL encryption and comply with industry security standards to protect your payment information during transactions.

Q7: Why was my payment declined?
A: Payments can be declined for various reasons, such as incorrect information, insufficient funds, or network issues. Please ensure your details are correct or contact your bank if the problem persists.

Q8: What is your return policy?
A: We accept returns within [e.g., 7 days] of delivery for unused and undamaged items in their original packaging. Please contact our customer service team to initiate a return.

Q9: How long does it take to process a refund?
A: Once we receive and inspect your return, refunds are typically processed within 5–10 business days, depending on your payment method.

Q10: Can I exchange an item?
A: Yes, exchanges are available for items of the same value, subject to stock availability. If the item is out of stock, you can choose a refund or another product.

Q14: Do I need an account to place an order?
A: You can place an order as a guest, but creating an account allows you to track orders, save addresses, and view your order history easily.

Q15: How do you protect my personal information?
A: We take your privacy seriously. Your information is stored securely, and we use encryption and other measures to prevent unauthorized access. For details, please see our Privacy Policy.

Q16: How do I contact customer support?
A: You can reach our customer service team via email or Mobile.

Q17: Can I cancel or change my order after placing it?
A: You may cancel or modify your order within [e.g., 1 hour] of placing it. Please contact our customer service team immediately, as we begin processing orders promptly.

Q18: Do you offer gift wrapping?
A: Yes, gift wrapping is available for an additional fee at checkout. Simply select the gift wrap option, and we will ensure your items are beautifully wrapped.